We are your first point of contact and we’re here to help you regarding design, drawings and site surveys. During the first stages of your project, we will discuss different options to find the one that best suits your project application.
We spend our days reading customer enquiry forms, looking at drawings and calculating measurements in order to provide you with detailed and precise quotations. We are happy to modify the quotation until you’re happy.
When we begin your project you will be assigned a dedicated project manager who will be your key point of contact from start to finish. This will be one of us. In the early stages, we'll do a site survey and prepare technical drawings for your approval. After receiving the go-ahead from you, we co-ordinate and select the best installation team for the job. During the project, we’ll work closely with architects, main contractors, builders, consultants and quantity surveyors to ensure a smooth and timely delivery of the project to your complete satisfaction.
We are experienced installers holding professional qualifications (NVQ) and taking pride in every aspect of our work. Our job is to fulfil the promises of the other departments and ensure you get the best installation possible.
- Installation Team
Customer Feedback & Marketing
We are passionate about meeting the needs of our customers. We'll be in touch once the job is finished to find out how we’ve performed and whether there is anything we can do to improve our service. Any comments you give us, good or bad, are taken on board and very appreciated.
- Finance Team
We strongly believe in our core values of customer focus, quality, integrity, performance and adaptability and we are exceptionally proud of our team's efforts to deliver them on projects, regardless of size. We are confident that no matter who you deal with at Stancold, we will exceed your expectations.
Everything we do is for you, the customer and we want you to keep on coming back to us.
We are real perfectionists and aim to deliver the highest quality in everything we do. We benchmark ourselves to independent third party accreditations to guarantee top notch quality product, installation and customer service.
We aim to be fair and honest at all times and build long lasting relationships with our customers and suppliers based on mutual trust. 95% of our customers are loyal to us and recommend us to others.